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Posted : Monday, September 18, 2023 03:17 AM
Peak Performance Imaging Solutions is an established office equipment, software and technology company at the forefront of innovation, specializing in cutting-edge software solutions.
We have been providing service to central Colorado since 1994.
As we continue to grow, we are seeking a versatile and customer-focused individual to join our team as a Software Support Specialist & IT Helpdesk Technician.
We are a small team of great people that pride ourselves in our excellent service.
At Peak Performance Imaging Solutions, we believe in taking the occasional powder day or other Colorado adventure.
We know that family comes first for our employees.
And many of our employees have been with us for 10-20+ years.
This role offers a unique opportunity to work on both Laserfiche software support and IT helpdesk responsibilities, providing a dynamic and challenging work environment that is never dull.
*Job Description:* As a Software Support Specialist & IT Technician, you will be responsible for ensuring the seamless operation of both Laserfiche software applications and IT infrastructure.
You will be the point of contact for end-users, addressing software-related issues and providing general IT support to maintain a reliable and efficient technology environment.
*Key Responsibilities:* Provide exceptional software support to clients, diagnosing and resolving issues related to our software applications.
Collaborate with clients to understand their document management requirements and develop Laserfiche solutions accordingly.
Design, configure, and implement Laserfiche projects to meet client specifications.
Offer technical assistance and troubleshooting for hardware, software, and network-related problems as part of the IT helpdesk support.
Collaborate with internal teams to communicate client feedback, assist in bug identification, and contribute to software improvement processes.
Install, configure, and maintain software applications and IT infrastructure components.
Manage user accounts, permissions, and access controls.
Document and maintain IT procedures, troubleshooting guides, and knowledge base articles.
Assist with the onboarding of new employees, including setting up workstations and providing necessary IT training.
Stay up-to-date with industry trends, software updates, and emerging technologies.
*Qualifications:* Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience in software support and IT helpdesk roles.
Strong knowledge of Windows and Mac operating systems, hardware components, and networking concepts.
Strong project management skills.
Excellent communication and interpersonal skills.
Ability to troubleshoot and resolve software and hardware issues effectively.
Customer-focused mindset and a passion for delivering high-quality support.
Ability to recommend and promote additional products or services to meet the unique needs of customers.
Laserfiche experience or certifications such as CCNA are a plus.
Salary: $55,000 to $70,000 per year to start Benefits: * Health insurance * Paid time off * Holidays * Retirement plan * Training opportunities Schedule: * Monday thru Friday Ability to commute/relocate: * Colorado: Reliably commute or planning to relocate before starting work (Required) Work Location: * Multiple locations Work Remotely: * Hybrid *How to Apply:* If you are a versatile and motivated individual with a passion for both software support and IT, we want to hear from you.
Please submit your resume and a cover letter outlining your relevant experience to jobs@peakdigital.
com.
Peak Performance Imaging Solutions is an equal opportunity employer and encourages candidates from all backgrounds to apply.
Job Type: Full-time Pay: $55,000.
00 - $70,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Retirement plan * Tuition reimbursement * Vision insurance Experience level: * 2 years Schedule: * 8 hour shift * Monday to Friday Experience: * IT or Software: 1 year (Required) Ability to Commute: * Silverthorne, CO 80498 (Required) Ability to Relocate: * Silverthorne, CO 80498: Relocate before starting work (Required) Willingness to travel: * 25% (Required) Work Location: Hybrid remote in Silverthorne, CO 80498
We have been providing service to central Colorado since 1994.
As we continue to grow, we are seeking a versatile and customer-focused individual to join our team as a Software Support Specialist & IT Helpdesk Technician.
We are a small team of great people that pride ourselves in our excellent service.
At Peak Performance Imaging Solutions, we believe in taking the occasional powder day or other Colorado adventure.
We know that family comes first for our employees.
And many of our employees have been with us for 10-20+ years.
This role offers a unique opportunity to work on both Laserfiche software support and IT helpdesk responsibilities, providing a dynamic and challenging work environment that is never dull.
*Job Description:* As a Software Support Specialist & IT Technician, you will be responsible for ensuring the seamless operation of both Laserfiche software applications and IT infrastructure.
You will be the point of contact for end-users, addressing software-related issues and providing general IT support to maintain a reliable and efficient technology environment.
*Key Responsibilities:* Provide exceptional software support to clients, diagnosing and resolving issues related to our software applications.
Collaborate with clients to understand their document management requirements and develop Laserfiche solutions accordingly.
Design, configure, and implement Laserfiche projects to meet client specifications.
Offer technical assistance and troubleshooting for hardware, software, and network-related problems as part of the IT helpdesk support.
Collaborate with internal teams to communicate client feedback, assist in bug identification, and contribute to software improvement processes.
Install, configure, and maintain software applications and IT infrastructure components.
Manage user accounts, permissions, and access controls.
Document and maintain IT procedures, troubleshooting guides, and knowledge base articles.
Assist with the onboarding of new employees, including setting up workstations and providing necessary IT training.
Stay up-to-date with industry trends, software updates, and emerging technologies.
*Qualifications:* Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience in software support and IT helpdesk roles.
Strong knowledge of Windows and Mac operating systems, hardware components, and networking concepts.
Strong project management skills.
Excellent communication and interpersonal skills.
Ability to troubleshoot and resolve software and hardware issues effectively.
Customer-focused mindset and a passion for delivering high-quality support.
Ability to recommend and promote additional products or services to meet the unique needs of customers.
Laserfiche experience or certifications such as CCNA are a plus.
Salary: $55,000 to $70,000 per year to start Benefits: * Health insurance * Paid time off * Holidays * Retirement plan * Training opportunities Schedule: * Monday thru Friday Ability to commute/relocate: * Colorado: Reliably commute or planning to relocate before starting work (Required) Work Location: * Multiple locations Work Remotely: * Hybrid *How to Apply:* If you are a versatile and motivated individual with a passion for both software support and IT, we want to hear from you.
Please submit your resume and a cover letter outlining your relevant experience to jobs@peakdigital.
com.
Peak Performance Imaging Solutions is an equal opportunity employer and encourages candidates from all backgrounds to apply.
Job Type: Full-time Pay: $55,000.
00 - $70,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Retirement plan * Tuition reimbursement * Vision insurance Experience level: * 2 years Schedule: * 8 hour shift * Monday to Friday Experience: * IT or Software: 1 year (Required) Ability to Commute: * Silverthorne, CO 80498 (Required) Ability to Relocate: * Silverthorne, CO 80498: Relocate before starting work (Required) Willingness to travel: * 25% (Required) Work Location: Hybrid remote in Silverthorne, CO 80498
• Phone : NA
• Location : 135 W 11th St, Silverthorne, CO
• Post ID: 9040637590
