Magswitch is a cutting-edge technology company.
We design, manufacture, and deliver a range of switchable permanent magnetic products for various industries.
Magswitch is looking for a skilled and experienced field service engineer to manage the commissioning install and trouble shoot our Heavy Lifting Systems and Automation Tools on site throughout the US.
*Responsibilities:*
1.
Troubleshooting and Diagnostics: Identify and resolve technical issues with under-the-hook crane devices, and automation tools, utilizing your expertise to diagnose problems efficiently.
2.
On-Site Support: Provide on-site technical support for clients, responding promptly to service requests and minimizing downtime through effective troubleshooting.
3.
Maintenance and Calibration: Conduct routine maintenance and calibration of Magswitch tools to uphold peak performance standards.
4.
Working with the supplier to gather compliance and technical documentation and drawings.
5.
Client Training: Educate clients on the proper use and maintenance of Magswitch products, offering insights to enhance operational efficiency.
6.
Documentation: Maintain accurate records of service activities, including troubleshooting steps, solutions applied, and any equipment modifications.
7.
Collaboration: Work closely with cross-functional teams, including engineering and sales team, to communicate issues and contribute to continuous improvement efforts.
8.
Remote Assistance: Provide remote technical support when on-site visits are not feasible, leveraging technology to troubleshoot and resolve issues.
*Requirements:*
1.
Technical Expertise: a strong understanding of electrical and mechanical systems.
In-depth knowledge of Ethernet/IP communication protocols preferred
2.
Problem-Solving Skills: Proven ability to analyze complex technical issues and implement effective solutions efficiently.
3.
Customer Focus: Excellent interpersonal skills with a customer-centric approach, ensuring client satisfaction through effective communication and support.
4.
Field Experience: Previous experience in a field service role, preferably working with electrical/mechanical tools or similar equipment.
5.
Communication Skills: Clear and concise communication skills, both written and verbal, to convey technical information to clients and internal teams.
6.
Travel: Willingness to travel to client sites as required for on-site support and service.
50% Travel required
- Adhere to safety protocols and ensure compliance with all applicable regulations.
Skills:
- Proficient in using precision measuring instruments for accurate equipment calibration.
- Strong knowledge of industrial maintenance practices and techniques.
- Experience and Certification with Forklift Operation
Ability to read and interpret technical manuals, blueprints, and schematics.
- Experience with fabrication and welding techniques preferred.
- Fluent in English with excellent verbal and written communication skills.
- Familiarity with computerized maintenance management systems for work order tracking.
Job Type: Full-time
Pay: $75,000.
00 - $85,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Tuition reimbursement
* Vision insurance
Experience level:
* 2 years
* 3 years
Schedule:
* 8 hour shift
* Monday to Friday
Work setting:
* Office
* Warehouse
Ability to Relocate:
* Longmont, CO 80503: Relocate before starting work (Required)
Work Location: Hybrid remote in Longmont, CO 80503
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