Job Title: IT Service Desk Specialist
Location : Boulder, CO
Clearance Required : Must be able to pass a background check and obtain a Public Trust clearance
Description : IBSS is seeking a skilled IT Service Desk Specialist to work on-site in Boulder, CO providing helpdesk support to users within the Enterprise IT Operations of the OCIO of a civilian Federal government agency.
Required Experience, Skills, Education and Responsibilities:
3-5 years of professional experience applying knowledge of the following in support of end users:
Microsoft O365/Teams and Adobe
MFD/Printer admin and support
Hardware configuration/preparation
Software installation
Asset Management
Telecommunication setup and issuance (desk and cell phones)
Mobile Device Manager and Endpoint manager
Microsoft Active Directory Administration
MFA Administration
Helpdesk Ticketing Systems (such as ServiceNow or BMC Footprints)
About IBSS Corp
Since 1992, IBSS, a woman-owned small business, has provided transformational consulting services to the Federal defense, civilian, and commercial sectors.
Our services include cybersecurity and enterprise information technology, environmental science and engineering (including oceans, coasts, climate, and weather), and professional management services.
Our approach is to serve our employees by investing in their growth and development.
As a result, our employees bring greater capabilities and provide an exceptional level of service to our clients.
In addition to creating career development opportunities for our employees, IBSS is passionate about giving back to the community and serving the environment.
We strive to leave something better behind for the next generation.
We measure our success by the positive impact we have on our employees, clients, partners, and the communities we serve.
Our tagline, Powered by Excellence, is a recognition of the employees that make up IBSS and ensures we deliver results with quality, applying industry best practices and certifications.
IBSS offers a competitive benefits package including medical, dental, vision and prescription drug coverage with company-paid deductible, paid time off, federal holidays, matching 401K plan, tuition/professional development reimbursement, and Flex-Spending (FSA)/Dependent Care Account (DCA) options.
IBSS is an affirmative action and equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Click https://www.
eeoc.
gov/poster to see, The EEO is the law.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the HR Department, Francesca Urrutia at (703) 826-4302, or email at HR@ibsscorp.
com
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